Refund policy

Eligibility for Returns

Unworn and unaltered garments, with original tags attached, are eligible for return within 60 days from the date of delivery.

Returning an item with The Suited Saint is simple and hassle-free. You may initiate a return request by:

  • Logging into the “My Account” section on our website, or

  • Emailing us at help@thesuitedsaint.com, or

  • Messaging us on WhatsApp at +91 XXXXXXXXXX

Once we receive your request, our team will review and confirm the refund or exchange.

 

Return Shipping

After approval, you will need to ship the return parcel to the nearest The Suited Saint warehouse listed below.
Return shipping charges are to be borne by the customer.

 

Warehouse Addresses

United States
4605 Centre Ave #1503, Pittsburgh, PA 15213, USA

United Kingdom
Anshul Monpara, 16 Prestwood Avenue, Kenton, Harrow, HA3 8JZ, UK

Canada
Unit 1110, 1275 Richmond Road, Ottawa, ON K2B 8E3, Canada

Australia (Warehouse 1)
522 Bridge Road, Para Hills West, Adelaide 5096, South Australia

Australia (Warehouse 2)
Unit 1, 126 Vernon Street, Nundah 4012, Queensland

India
3001 AB, 3002 AB, RRTM Phase 2 (India’s Largest Textile Mall),
Canal Road, Opposite Orbit 2, Saroli, Surat – 395010, Gujarat, India

 

Condition of Returned Items

Returned garments must be in unused and good condition.
If the original box or tags are missing, that is completely acceptable.

 

Exchange Process

Exchanges can be initiated online by signing into your account and selecting the order and item(s) you wish to exchange.

Once your return shipment is received at our warehouse, the exchange order will be dispatched promptly.

 

Exchange: Standard Size to Custom Size

If a standard size does not fit and you wish to exchange it for a custom-made garment, please include:

  • Your best-fitting garment, along with

  • The original The Suited Saint product

Send the parcel to our Indian warehouse address.
We will tailor the garment from scratch based on your measurements and deliver it within 10–15 days. Your measurements will also be securely saved for future orders.

For return tracking assistance, please contact our customer care team.

 

Store Credit & Refunds

Customers may choose Store Credit:

  • When opting for store credit, the equivalent amount—or up to 10% extra—will be credited to your The Suited Saint account for future purchases.

Refunds can be initiated only after:

  • The order has been dispatched and delivered, and

  • The returned garment is received at one of our warehouses in original condition.

As all orders enter the Made-to-Order (MTO) stage immediately after placement, refunds are subject to the above conditions.

 

Non-Refundable Charges

The following charges are non-refundable under any circumstances:

  • Shipping charges

  • Premium packaging charges (if applicable)

 

Custom Garments & Plus Sizes

Custom-made garments and plus-size orders are produced exclusively according to individual specifications and therefore are not eligible for return or exchange.

However:

  • Defective or damaged items will be replaced at no additional cost.

  • If you notice a manufacturing defect, please email us at help@thesuitedsaint.com using the email address associated with your order.

Additionally, we offer free alterations for 60 days from the date of delivery.

 

We appreciate your understanding and are committed to providing a smooth, transparent, and premium shopping experience with The Suited Saint.